Refund & Cancellation Policy

Cancelling an order

You may cancel any order free of charge before it is dispatched. Message us on WhatsApp at +966 50 939 5729 with your order number and we will confirm the cancellation and refund in full.

Returns window

You may return an unused product within 14 days of delivery for a full refund.

Condition of returned goods

To qualify for a full refund the tag must be unused, undamaged, and returned with its packaging and any accessories included.

• A tag that has been linked to a pet can still be returned; we unlink it on receipt.
• Engraved items are made to order and cannot be returned unless faulty.

Faulty or incorrect items

If a product arrives faulty, damaged or is not what you ordered, tell us within 14 days and we will replace it or refund it in full, including the cost of return postage.

How to request a return

Message us on WhatsApp at +966 50 939 5729 with your order number and a short description of the problem. We will reply with a return address and instructions. Please do not send anything back before contacting us.

How refunds are paid

Refunds are issued to the original payment method. Once we receive and check the returned item we process the refund within 14 days.

How long the money then takes to appear depends on your bank or card issuer.

Return shipping costs

Where the return is because the item is faulty, damaged or incorrect, we pay return shipping. For a change of mind, return shipping is the customer's responsibility.